"411information online" customer service team

411 information online would like to share some customer service tips for identifying ways to better serve customers:
 
1. Strengthen your customer service skills

First, it’s important to make sure that your customer service team has the right skills for your managing customers’ needs. No amount of CRM software can compensate for shortcomings in this area. But what skills should you be looking for in a customer service rep?

Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.
Clear communication. Ensure you convey to customers exactly what you mean. We don’t want your customer to think he’s getting 50% off when he’s actually getting 50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.
Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say “I don’t know” either. Customers will appreciate the honesty and your efforts to find the right answer.
Thick skin. The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind. Customer Service is defiantly a fine art. We are working each and every week striving to be better to serve you our customer.
Thank you,
The customer service team at
411 information online

 

Location

Canada

Benefits of a 411 Information Online Listing

 
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DEVELOP BRAND IMAGE

Listing your occupation in our local directory will build your brand providing your company name, address, photos, videos and a small yet attractive review of your occupation. Keeping yourself noticed will bring your brand to win trust and reliability of clients.

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ENHANCE YOUR BUSINESS

Today, 70% of population prefer online search for a particular service locally. Listing your business you will bring more calls or service request than your competitors. It ultimately enhances your exposure to get targeted audiences.

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MARKETING BENEFITS

We connect you with targeted audiences and more clients will know about your business. Excellent for search engine optimization if you have a site, it helps to garner more local visits, it strengthen your online existence increasing number of visits.

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AFFORDABLE ADVERTISING

Online directory advertising is cheaper. Under a small budget, you can list your occupation with a very low maintenance cost and long lasting support. You can get the service for 1 year, 2 years or so on.

 

 
 
 
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